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Tell us which pair, and where it is going
Orders, spares, eartips, warranty claims, or just help choosing between two models. One working day, and a reply from someone who can tell you why the cheaper pair might be the right one.
What happens next
Four replies, in this order
There is no ticket queue and no chatbot in front of it. A message with a model and a destination in it gets an answer, not an acknowledgement.
- 01
Within one working day
A reply confirming stock, the total in USD, and anything we need to know — usually just the shipping address.
- 02
The same reply
A payment link. Nothing is charged through this website; payment happens with our payment provider, under their own privacy notice.
- 03
One to two working days
Dispatch, and a tracking number by email. Shipping is free and tracked wherever you are.
- 04
Thirty days
If it is not right, tell us and we cover the return. Warranty runs for twenty-four months from delivery, batteries included.
If the form does not open your email program — some browsers and webmail setups block it — send the same details straight to ultimocall@ultimocall.com and it reaches the same inbox.
Whatever you send is used only to answer you and, if you order, to get the parcel to you. We do not add addresses to a mailing list. Our Privacy Policy sets out the detail, and the Terms of Service cover shipping, returns and the warranty.